Shipping policy
Shipping Policy
Last Updated: July 2026
At Nibbi, we are committed to providing a reliable, transparent, and efficient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed on business days only (Monday through Friday, excluding holidays).
After payment has been successfully verified, orders are typically processed within 1–3 business days.
Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.
2. Estimated Delivery Times
Delivery estimates vary depending on the destination.
United States
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Processing Time: 1–3 Business Days
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Estimated Delivery: 5–12 Business Days
International Orders
Delivery times vary depending on the destination country, customs clearance procedures, and local carriers.
All delivery times are estimates only and are not guaranteed.
3. Shipping Rates
Shipping charges are calculated during checkout and displayed before your order is completed.
Free shipping promotions, when available, will be automatically applied to qualifying orders.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Tracking information may require 24–72 hours to become available within the carrier's system.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Nibbi is not responsible for delivery delays or failed deliveries resulting from:
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Incorrect shipping information;
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Incomplete addresses;
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Unavailable recipients;
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Refused deliveries.
Orders returned due to customer-provided address errors may require payment of additional shipping fees before reshipment.
6. Order Changes
Once an order has entered processing, address changes or cancellations may no longer be possible.
If you need assistance, please contact us immediately at:
7. Delivery Delays
Although we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:
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Severe weather conditions;
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Customs inspections;
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Transportation disruptions;
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Carrier delays;
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Peak holiday demand;
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Government actions;
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Force majeure events.
Nibbi shall not be liable for shipping delays caused by these circumstances.
8. Lost Packages
If your tracking information indicates that your package has been lost in transit, please contact our Customer Support team.
We will work with the shipping carrier to investigate the shipment before determining whether a replacement or refund is appropriate.
9. Packages Marked as Delivered
If the carrier marks your package as "Delivered" but you cannot locate it, we recommend that you:
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Check around your delivery location;
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Ask household members or neighbors;
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Contact the shipping carrier directly.
If the package cannot be located, Nibbi will assist in opening a carrier investigation where applicable.
10. Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other government-imposed charges.
Unless otherwise stated, these charges are the customer's sole responsibility.
11. Online Business Notice
Nibbi operates exclusively as an online e-commerce business.
We do not maintain a physical retail store, warehouse open to the public, or offer local pickup services.
All customer support is provided exclusively through our official online communication channels.
12. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Email: nibbi.info@gmail.com
Website: getnibbi.com