Refund policy

Refund & Return Policy

Last Updated: July 2026

At Nibbi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Window

You may request a return within 30 calendar days of receiving your order.

Unfortunately, we cannot accept returns or offer refunds after this period.

Return Eligibility Requirements

To qualify for a return, the item must:

Be unused and in its original condition;
Be in the same condition in which it was received;
Include all original tags, accessories, and manuals (if applicable);
Be returned in its original packaging;
Be accompanied by proof of purchase or order confirmation.

Nibbi reserves the right to deny returns that do not meet these requirements.

How to Request a Return

To initiate a return, please contact our support team at:

nibbi.info@gmail.com

Please include:

Full name;
Order number;
Reason for return;
Photos of the item (if applicable).

Once your request has been reviewed and approved, we will provide detailed return instructions.

Important: Nibbi operates exclusively as an online e-commerce business and does not maintain a physical retail location open to the public. Returns sent without prior authorization may be refused.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

Damaged;
Defective;
Incorrect;

please contact us within 7 days of delivery at nibbi.info@gmail.com.

We will evaluate the issue and, when appropriate, provide a replacement, reshipment, or refund.

Non-Returnable Items

Certain products are not eligible for return, including:

Customized or personalized products;
Gift cards;
Final sale items;
Opened personal care or hygiene products;
Perishable goods;
Hazardous materials, flammable liquids, or regulated substances.

If you have questions regarding a specific item, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product and place a new order separately.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods without providing a reason.

Returned items must still meet the eligibility requirements outlined in this policy.